FAQ

We provide pet sitting services for a variety of animals, including dogs, cats, birds, small mammals, and more. 

A Meet & Greet is an initial consultation held in your home where we review care instructions, discuss your pet’s specific needs, and answer any questions you may have. The Meet & Greet is free of charge for all new clients and typically lasts 30 minutes.

We use Time to Pet scheduling software to schedule all services. Services are booked on a first-come, first-served basis. To ensure availability on desired dates, it is recommended to book as early as possible.

Cancellations made at least 24 hours before the service start time are eligible for a full refund. For holiday bookings, cancellations made within 7 days of the first day of service will incur the full service charge due to peak service demand. Cancellations made 8 days or more before the first day of service will receive a full refund.

Check out our Services page for a detailed list of all pricing.

Yes, there is a $10 fee per service on the following holidays: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Stay tuned! Exciting things are coming in 2026!

All payments are made on the Time To Pet Client Portal or by cash/check. We accept credit/debit cards from Visa, Mastercard, American Express or Discover, as well as ACH/e-check for online payments.

Yes, we are insured and bonded through Pet Sitters Associates.

Please let us know, and we will do our best to accommodate your schedule and provide additional services until you return. Additional services may be subject to a 20% fee.

In the event of a medical emergency, we will contact you immediately. If necessary, we will transport your pet to your preferred veterinarian or an emergency clinic and keep you informed throughout the process.